Terms and Conditions
Effective Date: [08/08/2026]
Welcome to 24/7 Multi Services, operated by John Pucella, a sole proprietor doing business as 24/7 Multi Services. By booking or paying for services, you agree to the following terms and conditions.
1. Services Provided
24/7 Multi Services provides general home maintenance, handyman services, and property services including but not limited to:
Dryer vent cleaning
Handyman services
Lawn care and yard maintenance
Gutter cleaning
Pressure washing
Framing and carpentry work
Drywall repair
Minor plumbing repairs
Minor electrical repairs
Home repairs and maintenance
Property cleanup and hauling
Some specialized services may require licensed professionals under state law. 24/7 Multi Services reserves the right to decline or subcontract services that legally require licensed professionals.
2. Service Area
Services are provided throughout:
All cities and towns in Rhode Island
Parts of Massachusetts
Parts of Connecticut
Cape Cod region
Travel fees may apply depending on location.
3. Estimates and Pricing
All estimates are based on the information provided at the time of request.
Prices may change if:
job conditions differ from description
additional labor or materials are required
hidden damage or structural issues are discovered
Customers will be notified before additional charges are applied whenever possible.
4. Payment Terms
Payment may be required:
before service
upon completion of service
partially as a deposit for larger projects
Accepted payment methods include:
Credit/Debit Card
Cash
Check
Venmo
Cash App
PayPal
Payment links through Stripe
Failure to complete payment may result in service refusal or additional fees.
5. Deposits
Certain services may require a deposit to secure a scheduled appointment.
Deposits are applied toward the final balance of the service.
Deposits are non-refundable if a cancellation occurs within 24 hours of the scheduled appointment.
6. Cancellation Policy
Customers may cancel or reschedule appointments with at least 24 hours notice.
If cancellation occurs within 24 hours:
deposits may be forfeited
cancellation fees may apply
Rescheduling within the 24-hour window may still result in a cancellation fee.
7. Customer Responsibilities
Customers agree to:
provide safe access to the work area
secure pets
remove obstacles when possible
disclose any known hazards
If excessive preparation or moving items is required, additional labor charges may apply.
8. Satisfaction Guarantee
24/7 Multi Services offers a customer satisfaction guarantee.
If a customer is not satisfied with completed work, reasonable efforts will be made to correct the issue when possible.
9. Limited Service Warranty
A 30-day limited warranty applies to workmanship on most services.
This warranty does not cover:
normal wear and tear
unrelated issues arising after service
damage caused by misuse or neglect
underlying structural problems not visible during service
10. Liability Disclaimer
24/7 Multi Services is not responsible for:
pre-existing damage
hidden structural issues
damage caused by defective materials or prior repairs
damage resulting from conditions beyond reasonable control
11. Refund Policy
Refunds are handled case-by-case.
Refunds may be considered if:
service was not performed
scheduling issues occurred
Completed work is generally non-refundable, though adjustments may be made when appropriate.
12. Authorization of Work
By scheduling or paying for services, customers authorize 24/7 Multi Services to perform agreed-upon work at the property location.
Payment confirms acceptance of these Terms and Conditions.
13. Contact Information
24/7 Multi Services
Owner: John Pucella
Phone: 401-375-2477
Email: 247multiservices.com@gmail.com
Website: